RETURNS & EXCHANGES

In case of

• Functioning defect (eg – pump not working), email us within 7 days and get refund/exchange.
• Wrong item received, email us within 48 hrs and get a refund/exchange.
• Damaged item (missing/broken part), email us within 48 hrs and get a refund/exchange.
• Size issue, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering.
• Cancellation, you may do so if it is not shipped yet and get store credit.
• Shipped Items cannot be returned unless they meet the condition below

Visit Returns & Exchange Portal  to check eligibility. Add photos/video of the issue.

CONDITION

Item sent back must

• Have the tags still attached to the product as before
• Have original, unripped packaging (the courier bag may be ripped)
• Be in resellable condition
• Unused, unworn, unwashed

NOT VALID FOR RETURNS/EXCHANGES

• Products bought during SALE are not eligible for exchange/returns.
• Intimate-use items like cycling shorts, socks
• Shimano products unless damaged or wrong item
• Bicycles
• Nutrition items
• Tires
• Trainers

HOW TO PROCESS A RETURN

Visit Returns & Exchange Portal  to check eligibility and submit your requests

All refunds/exchanges/store credit etc will be processed after the item is received by us, If the issue is seen as valid and the product is deemed to be in a resellable condition.

WARRANTY

If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. Our team will help facilitate genuine warranty cases with our suppliers or help you connect with their official representatives in India for direct resolution of the problem if required. For any dispute with warranty resolution we recommend contacting the brand directly. Our support team can help with the contact details wherever possible. 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.